Onsite CSR – Elevate Customer Experience in Iloilo

TTEC; Iloilo City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Inclusive culture

Job summary

TTEC is hiring a Customer Service Representative to join our onsite team in Iloilo City. You will handle escalated or complex customer calls, researching to provide quick, accurate answers and guiding customers with compassionate product knowledge.

The role requires at least 3 months of BPO experience, strong verbal and written communication, and solid computer skills. Join a team that values growth and community impact.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers.
• Provide answers for customers quickly through research.
• Consult on products with compassion and resolve customer issues with a smile.

Skills

Verbal communication

Business writing

Product/service knowledge

Computer skills

Education

Senior high school

Two years in college

Tools

Computer experience

Job description

TTEC is hiring a Customer Service Representative to join our onsite team in Iloilo City. You will handle escalated or complex customer calls, researching to provide quick, accurate answers and guiding customers with compassionate product knowledge.

The role requires at least 3 months of BPO experience, strong verbal and written communication, and solid computer skills. Join a team that values growth and community impact.