Onsite CSR II (Lipa): Resolve Escalations with Care

TTEC; Tangob; On-site; PHP 268,000 - 469,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Lipa, Philippines, bringing humanity to business. You’ll resolve escalated calls and help customers with compassion. You should have completed senior high school or some college and at least 6 months of customer service experience.

Computer skills and the ability to explain product knowledge are important. TTEC offers career development, an inclusive culture, and a benefits package that may include PTO, tuition reimbursement,

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex calls from customers.
• Provide quick answers, consult on products with compassion, and resolve issues with a smile.

Skills

Customer service

Product knowledge

Computer basics

Education

Senior high school / 2 years in college

Job description

TTEC is seeking a Customer Service Representative to work onsite in Lipa, Philippines, bringing humanity to business. You’ll resolve escalated calls and help customers with compassion. You should have completed senior high school or some college and at least 6 months of customer service experience.

Computer skills and the ability to explain product knowledge are important. TTEC offers career development, an inclusive culture, and a benefits package that may include PTO, tuition reimbursement,