Healthcare CSR: Escalation Resolution Specialist

TTEC; Tangob; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

Sign-On Bonus ₱10,000 after 90 days

Career development opportunities

Inclusive culture

Health and wellness incentives

Job summary

TTEC in Lipa, Batangas, Philippines is hiring a Healthcare Customer Service Representative. You will own escalated or complex customer calls, resolve issues with empathy, and help customers understand our products.

The role requires a senior high school diploma and at least 2 years of customer service experience. Onsite work with a supportive culture and potential benefits are offered.

Qualifications

• Completed senior high school or high school (old curriculum).
• At least 2 years of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Own escalated or complex calls from customers and resolve issues.
• Answer incoming communications from customers.
• Conduct research to provide answers and resolve customer issues.

Skills

Customer service experience

Product knowledge

Research

Computer experience

Education

Senior high school / high school

Job description

TTEC in Lipa, Batangas, Philippines is hiring a Healthcare Customer Service Representative. You will own escalated or complex customer calls, resolve issues with empathy, and help customers understand our products.

The role requires a senior high school diploma and at least 2 years of customer service experience. Onsite work with a supportive culture and potential benefits are offered.