Onsite CSR II: Elevate Customer Experience – Lipa

TTEC; Tangob; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health and wellness incentives

PTO (Paid Time Off)

Tuition reimbursement

Inclusive culture

Job summary

TTEC is seeking a Customer Service Representative to be based onsite in Lipa. You will handle escalated calls, provide product information with empathy, and help deliver exceptional customer experiences. This role emphasizes service quality, problem resolution, and team collaboration.

Join a culture that supports career development, inclusive practices, and a benefits package designed for your wellbeing, with opportunities to grow within a global company.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience

Responsibilities

• Resolve escalated or complex calls from customers.
• Provide quick answers and consult on products with compassion.
• Resolve customer issues with a smile.

Skills

Customer service

Computer skills

Education

Senior high school; 2 years in college

Job description

TTEC is seeking a Customer Service Representative to be based onsite in Lipa. You will handle escalated calls, provide product information with empathy, and help deliver exceptional customer experiences. This role emphasizes service quality, problem resolution, and team collaboration.

Join a culture that supports career development, inclusive practices, and a benefits package designed for your wellbeing, with opportunities to grow within a global company.