Onsite Chat Support Specialist - Training Provided

TalentLink Outsourcing; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive Salary Range

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off PAID

Anniversary Bonus

Annual Performance Increase

20% Night Differential

Job summary

TalentLink Outsourcing is looking for a Chat Support Representative for their Quezon City site. This is an on-site position requiring no prior BPO experience as training will be provided. Responsibilities include responding to customer inquiries via email and chat, providing accurate information about products, and maintaining detailed records. The candidates must possess a High School Diploma or equivalent. Attractive benefits like a competitive salary, paid training, and performance bonuses are offered.

Qualifications

• Responsiveness to customer inquiries via chat and email.
• Ability to provide accurate product information.
• Efficient in resolving customer issues.

Responsibilities

• Respond to customer inquiries via email and chat ONLY.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.

Skills

Customer service skills

Effective communication

Problem-solving

Education

High School Diploma or equivalent

Job description

• Respond to customer inquiries via email and chat ONLY.
• Provide accurate information about products and services.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of customer interactions.
• Collaborate with team members to enhance service quality.
• Meet performance metrics and contribute to team goals.

Requirements & Benefits of ALORICA PH!

• Competitive Salary Range
• NO BPO experience needed – We’ll train you!
• College Fresh grads, SHS & HS grads, College undergrads, Vocational Grad? WELCOME!
• 20% Night Differential
• Paid Training & Incentives
• HMO & Government Benefits
• 13th Month Pay
• Vacation Leave / Personal Time Off PAID
• Anniversary Bonus
• Annual Performance Increase
• WORK ONSITE with a professional & supportive team
• Willing to work Onsite with a professional & supportive team