Customer Service Representative | Sm Clark | Onsite Job

Talentlink Outsourcing; Philippines; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Work Onsite with a professional &

Competitive Salary Packages + Incentiv

NO BPO experience needed - We'll train

Open for Fresh Grads, SHS/HS Grads, -

20% Night Differential

Paid Training & Incentives

HMO & Government Benefits

13th Month Pay

Vacation Leave / Personal Time Off -

Anniversary Bonus

Annual Performance Increase

Job summary

ALORICA PH in the Philippines is hiring for an on-site role to handle customer inquiries via phone, email, or chat and resolve issues with strong emphasis on service quality. You will process orders, maintain records, and coordinate with teams to ensure effective solutions while meeting performance metrics.

The role welcomes fresh graduates, SHS/HS grads, college undergrads, or vocational grads with no prior BPO experience required.

Responsibilities

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Job description

Responsibilities :

• Answer customer inquiries via phone, email, or chat


• Resolve complaints and provide effective solutions


• Process orders, payments, and refunds


• Assist with product and service support


• Maintain accurate customer records in the system


• Communicate clearly and follow company guidelines


• Coordinate with other teams for issue resolution


• Meet performance and quality metrics


• Gather and relay customer feedback

Requirements & Benefits of ALORICA PH!

• Work Onsite with a professional & supportive team


• Competitive Salary Packages + Incentives!


• NO BPO experience needed - We'll train you!


• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads - YOU are welcome!


• 20% Night Differential


• Paid Training & Incentives


• HMO & Government Benefits


• 13th Month Pay


• Vacation Leave / Personal Time Off - Paid


• Anniversary Bonus


• Annual Performance Increase