Onsite Chat Support Rep (Non-Voice) – Fresh Grads

Alorica Philippines; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Performance Bonus

Annual Appraisal

Employee of the Month Award

Paid Training & Incentives

13th Month Pay

Vacation Leave / Personal Time Off – Paid

Anniversary Bonus

Annual Performance Increase

Job summary

A customer support service provider in Quezon City is looking for a Chat Support Representative (Non-voice) for onsite work. This full-time position welcomes fresh graduates and individuals without prior BPO experience. Candidates will assist customers through chat and email while receiving training and performance bonuses. Join a professional and supportive team at the Alorica Cubao site in Quezon City.

Qualifications

• Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads.
• No BPO experience needed – Will train you!

Responsibilities

• Answer customer inquiries via email or chat.
• Resolve complaints and provide effective solutions.
• Assist with product and service support.
• Maintain accurate customer records in the system.
• Communicate clearly and follow company guidelines.
• Coordinate with other teams for issue resolution.
• Meet performance and quality metrics.
• Gather and relay customer feedback.

Skills

English Language

Customer Service

Problem Solving

Team Player

Call Centre

Back Office Support

People Skills

Technical Skills

Strong Work Ethic

Organizational Skills

Education

High/Senior High School

Job description

A customer support service provider in Quezon City is looking for a Chat Support Representative (Non-voice) for onsite work. This full-time position welcomes fresh graduates and individuals without prior BPO experience. Candidates will assist customers through chat and email while receiving training and performance bonuses. Join a professional and supportive team at the Alorica Cubao site in Quezon City.