Onsite Cebu Customer Service Pro - Growth & PTO

Percepta; Cebu City; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is a global consulting, technology, and managed services company providing human-centric customer experiences from Cebu, Philippines. As an onsite Customer Service Representative, you’ll help customers with care and compassion, guiding them through product and service information to resolve issues effectively.

You’ll join a supportive team, receive coaching from a Team Lead, and have access to a broad learning platform to advance your career while contributing to a positive customer journey.

Qualifications

• Completed senior high school or two years in college.
• Must have at least 3 months of BPO experience.
• Great verbal communication and business writing skills.
• Recognize, apply, and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Verbal communication

Business writing

Product knowledge

Computer skills

BPO experience

Education

Senior high school or two years in college

Job description

TTEC is a global consulting, technology, and managed services company providing human-centric customer experiences from Cebu, Philippines. As an onsite Customer Service Representative, you’ll help customers with care and compassion, guiding them through product and service information to resolve issues effectively.

You’ll join a supportive team, receive coaching from a Team Lead, and have access to a broad learning platform to advance your career while contributing to a positive customer journey.