Onsite Cebu CS & Technical Support - Multiple Shifts

weSource Management Consultancy Firm; Cebu City; On-site; PHP 305,000 - 365,000; Full time

Job summary

weSource Management Consultancy Firm is looking for Customer Service Representatives to join a Cebu BPO on site. This role offers multiple shifts and up to 30K PHP monthly, depending on experience and interview results.

You will handle inquiries via phone, email, and chat, provide clear product information, document interactions in the system, and aim to deliver high customer satisfaction with patience and empathy.

Qualifications

• Must have completed Senior High School.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive customer relationships.
• Capable of managing multiple tasks simultaneously and handling high call volumes in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries through phone, email, and chat channels.
• Provide accurate, clear, and relevant information regarding products, services, policies, and procedures.
• Address and resolve customer concerns, issues, and complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions, transactions, and resolutions in the appropriate systems.
• Collaborate with team members and cross-functional departments to enhance service quality and customer experience.
• Meet established performance targets, including productivity, quality, and customer satisfaction metrics.
• Contribute positively to team objectives and support continuous improvement initiatives.

Skills

Verbal communication

Written communication

Interpersonal skills

Multitasking

Customer service

Education

Senior High School

Job description

weSource Management Consultancy Firm is looking for Customer Service Representatives to join a Cebu BPO on site. This role offers multiple shifts and up to 30K PHP monthly, depending on experience and interview results.

You will handle inquiries via phone, email, and chat, provide clear product information, document interactions in the system, and aim to deliver high customer satisfaction with patience and empathy.