Travel Account CSR - Onsite Cebu | Multichannel Support

weSource Management Consultancy Firm; Cebu City; On-site; PHP 174,000 - 290,000; Full time

Job summary

weSource Management Consultancy Firm in Cebu is seeking Customer Service Representatives for a BPO. This onsite role follows a shifting schedule with a salary up to 26,000 PHP based on experience and interview results.

Minimum 1 year of BPO experience is required, with strong verbal and written communication skills. Omnichannel experience across phone, email, and chat is preferred to handle inquiries and resolve issues effectively.

Qualifications

• At least 1 year of BPO experience.
• Excellent verbal and written communication.
• Omnichannel experience (Phone, Email, Chat) across multiple tools.

Responsibilities

• Handle Phone, Chat and Email
• Respond to customer inquiries and resolve issues
• Provide excellent customer service and support
• Resolve customer complaints and ensure satisfaction
• Analyze situations and provide effective solutions
• Manage multiple tasks (talking to customers, data entry, using computer systems)

Skills

Verbal communication

Written communication

Omnichannel experience

Education

College level

HS Graduate (New/Old Curriculum)

Tools

Phone

Email

Chat

Job description

weSource Management Consultancy Firm in Cebu is seeking Customer Service Representatives for a BPO. This onsite role follows a shifting schedule with a salary up to 26,000 PHP based on experience and interview results.

Minimum 1 year of BPO experience is required, with strong verbal and written communication skills. Omnichannel experience across phone, email, and chat is preferred to handle inquiries and resolve issues effectively.