Night-Shift Customer Support Pro — Onsite Cebu

Staff Outsourcing Solutions; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

HMO and health insurance

Night shift differential

Service incentive leave

Weekdays only schedule

Direct full-time hire

SOS Academy training

Office vitality and team events

Job summary

Staff Outsourcing Solutions in Cebu City is hiring a full-time Customer Service Representative to join our on-site team at Cebu Business Park. The role covers inbound calls, emails, chat and SMS, working night hours aligned to US business hours, Monday to Friday, with weekends off.

You will handle orders, returns and product questions, document interactions, and collaborate with internal teams to resolve issues.

Qualifications

• Excellent verbal and written English communication.
• Previous experience in customer service, call center, retail, or related field.
• Comfortable handling inbound calls and communicating with customers.
• Strong problem-solving and decision-making skills.
• Detail-oriented with strong organizational skills.
• Able to work independently while collaborating with a team.
• Reliable, professional, and comfortable in a fast-paced environment.

Responsibilities

• Handle inbound calls and respond to customer inquiries via email and other support channels.
• Assist customers with orders, returns, exchanges, refunds, shipping, and product questions.
• Resolve customer concerns professionally while following company policies and procedures.
• Provide product recommendations based on customer needs and fit.
• Handle difficult customer interactions with patience, empathy, and professionalism.
• Accurately document customer interactions, orders, and account information.
• Work with internal teams to resolve issues and maintain a high level of customer satisfaction.

Skills

Excellent English

Customer service

Problem solving

Detail oriented

Independent worker

Team player

Fast-paced environment

Job description

Staff Outsourcing Solutions in Cebu City is hiring a full-time Customer Service Representative to join our on-site team at Cebu Business Park. The role covers inbound calls, emails, chat and SMS, working night hours aligned to US business hours, Monday to Friday, with weekends off.

You will handle orders, returns and product questions, document interactions, and collaborate with internal teams to resolve issues.