Onsite Casino Support Specialist — Multi-Channel Help

Megabet Corp.; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A gaming company in Metro Manila is seeking a Customer Support Specialist to manage player inquiries and provide technical assistance. The role requires strong communication skills, customer service orientation, and basic technical knowledge. Candidates should be high school graduates, with a willingness to work in a fast-paced environment, and be available for shifting schedules. Competitive compensation offered.

Qualifications

• Strong verbal and written communication skills in English and the local language.
• Prior customer service experience is an advantage but not required.
• Willing to work on a shifting schedule and under pressure.

Responsibilities

• Respond promptly to player inquiries via live chat, email, or phone.
• Troubleshoot technical problems with games and account access.
• Assist players with deposits, withdrawals, and payment processing.
• Explain the rules of games, promotions, and loyalty programs.

Skills

Communication skills

Customer-centric approach

Problem-solving skills

Basic computer literacy

Education

High school graduate (Senior High School for K-12) or equivalent

Tools

CRM tools

Job description

A gaming company in Metro Manila is seeking a Customer Support Specialist to manage player inquiries and provide technical assistance. The role requires strong communication skills, customer service orientation, and basic technical knowledge. Candidates should be high school graduates, with a willingness to work in a fast-paced environment, and be available for shifting schedules. Competitive compensation offered.