Global Customer Support Specialist - Multi-Channel Helpdesk

Artech Technology Inc.; Taguig; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading technology firm based in Taguig is seeking a dedicated customer support professional. You will provide assistance across phone, messaging, and email channels, ensuring high standards are met. The ideal candidate has 2-3 years of experience in customer support and excellent communication skills. This role requires flexibility for shift and weekend work, as well as a commitment to delivering a flawless support experience.

Qualifications

• 2-3 years of relevant experience in customer support.
• Experience with voice, email, and messaging support channels.
• Motivated by creating a flawless support experience.

Responsibilities

• Provide support to customers across multiple channels.
• Investigate and resolve customer issues effectively.
• Listen and empathize to ensure customers feel valued.

Skills

Customer Service

Problem Solving

Interpersonal Skills

Team Player

English Language

Education

Bachelor's degree

Job description

A leading technology firm based in Taguig is seeking a dedicated customer support professional. You will provide assistance across phone, messaging, and email channels, ensuring high standards are met. The ideal candidate has 2-3 years of experience in customer support and excellent communication skills. This role requires flexibility for shift and weekend work, as well as a commitment to delivering a flawless support experience.