iGaming Customer Support Specialist — Live Chat & Email

Beyond Horizon; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A gaming company in Metro Manila seeks a dedicated customer support representative to assist players with inquiries and resolve issues through live chat, email, and ticketing systems. Ideal candidates have experience in online customer service and possess basic knowledge of the lottery or gaming industry. Strong communication and problem-solving skills are essential, as well as the ability to handle high volumes of inquiries. This role may require flexible shift availability.

Qualifications

• Basic knowledge in the lottery or gaming industry and online customer service.
• Able to provide player support via chat, phone, or email.

Responsibilities

• Provide support to customers through live chat, email, and ticketing.
• Handle inquiries and account-related questions.

Skills

Customer support skills

Problem-solving

Ability to work under pressure

Communication skills

Knowledge of lottery or gaming industry

Tools

CRM systems

Ticketing systems

LiveChat

Job description

A gaming company in Metro Manila seeks a dedicated customer support representative to assist players with inquiries and resolve issues through live chat, email, and ticketing systems. Ideal candidates have experience in online customer service and possess basic knowledge of the lottery or gaming industry. Strong communication and problem-solving skills are essential, as well as the ability to handle high volumes of inquiries. This role may require flexible shift availability.