Player Support Specialist – Gaming & Promotions

Bingo Plus (RT Cainta); Rizal; On-site; PHP 201,000 - 312,000; Full time

Job summary

A gaming and customer service company in Rizal is looking for a Customer Service Associate. Responsibilities include responding to player inquiries across various channels and handling account-related issues. Candidates should have a high school diploma and 1-3 years of experience in customer service or a related field. Strong communication and problem-solving skills are essential for this full-time on-site role.

Qualifications

• 1-3 years of experience in customer service or gaming/entertainment industries is preferred.
• Strong communication and interpersonal skills to engage with players.
• Problem-solving skills and the ability to handle difficult situations professionally.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in-person promptly and professionally.
• Assist players with account-related issues, including registration and login.
• Handle complaints or disputes efficiently.

Skills

English Language

Customer Service

Scheduling

Problem Solving

Sales Pitching and Closure

Organizational Skills

Salesforce

Strong Work Ethic

Education

High school diploma or equivalent

Tools

Customer service software

Job description

A gaming and customer service company in Rizal is looking for a Customer Service Associate. Responsibilities include responding to player inquiries across various channels and handling account-related issues. Candidates should have a high school diploma and 1-3 years of experience in customer service or a related field. Strong communication and problem-solving skills are essential for this full-time on-site role.