Onsite Tech Support Specialist - Paid Training + Growth

Caldwell Communications; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Benefits offered by this job

Paid training

Performance incentives and bonuses

Career growth opportunities

Job summary

Caldwell Communications in Quezon City is seeking a Technical Support Representative for an onsite role. No prior experience is required, and training begins from day one with paid training.

You will assist customers with technical concerns, troubleshoot software, hardware, and internet issues, and provide step-by-step guidance while documenting resolutions. There is opportunity for growth through performance-based incentives.

Qualifications

• High School or Senior High School graduate.
• No BPO or call center experience required.
• Good English communication skills.
• Basic computer knowledge and troubleshooting skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Assist customers with technical and service concerns
• Troubleshoot basic software, hardware, and internet issues
• Provide step-by-step technical guidance
• Document issues and resolutions
• Escalate complex concerns when necessary
• Meet quality and productivity targets

Skills

Good English communication skills

Basic computer knowledge

Problem-solving skills

Education

High School or Senior High School graduate

Job description

Caldwell Communications in Quezon City is seeking a Technical Support Representative for an onsite role. No prior experience is required, and training begins from day one with paid training.

You will assist customers with technical concerns, troubleshoot software, hardware, and internet issues, and provide step-by-step guidance while documenting resolutions. There is opportunity for growth through performance-based incentives.