BPO Trainer — Upskill Agents, Elevate Service (₱30,000 Sign-On)

AFNI PHILIPPINES, INC.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Sign-on bonus

Health benefits

Career development

Paid time off

Training programs

Inclusive work environment

Employee assistance programs

Job summary

AFNI Philippines, Inc. is seeking an experienced BPO Trainer to develop and deliver training programmes for our Commonwealth, Quezon City operations.

You will design, implement, and evaluate training for customer service agents and support staff, ensuring alignment with client requirements and quality standards. The role offers a full-time position with a ₱30,000 sign-on bonus, health benefits, career development opportunities, paid time off, and access to training resources.

Qualifications

• Prior experience in BPO training or development roles.
• Strong knowledge of customer service and QA standards.
• Ability to tailor content to learning styles.

Responsibilities

• Design, develop and deliver comprehensive training programmes.
• Conduct classroom and hands-on sessions with engagement.
• Evaluate trainee performance and provide feedback.
• Create manuals, presentations and online resources.
• Assess training effectiveness using metrics.
• Identify skill gaps and develop targeted interventions.
• Maintain training records for compliance and audits.
• Collaborate with management to align with client standards.
• Provide coaching to new and existing staff.
• Stay updated with industry best practices.

Skills

BPO Trainer experience

Customer service knowledge

English fluency

Training delivery

Communication skills

Classroom & e-learning

Time management

Education

Bachelor's degree in Education or HR

Training & Development certification

Tools

Training management systems

Microsoft Office

Job description

AFNI Philippines, Inc. is seeking an experienced BPO Trainer to develop and deliver training programmes for our Commonwealth, Quezon City operations.

You will design, implement, and evaluate training for customer service agents and support staff, ensuring alignment with client requirements and quality standards. The role offers a full-time position with a ₱30,000 sign-on bonus, health benefits, career development opportunities, paid time off, and access to training resources.