Onsite BPO Customer Service Manager - Caloocan

INGCO PH Traders Inc.; Caloocan; On-site; PHP 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

HMO

Job summary

A leading trading company is looking for a Customer Support Supervisor for their Caloocan location. The ideal candidate will have a Bachelor's degree and extensive experience in the BPO sector, specifically in customer support operations. Responsibilities include managing daily team activities, mentoring staff, resolving customer issues, and ensuring service quality. This full-time position emphasizes leadership, excellent communication skills, and a strong problem-solving ability. Benefits include health insurance and a dynamic work environment.

Qualifications

• Graduate of Business Administration, Communications, Management, or any related discipline.
• Solid experience in the BPO sector, preferably in a supervisory role.
• Strong exposure to customer support operations.
• Excellent leadership, communication, and interpersonal abilities.
• Experience in managing customer complaints and service enhancement.
• Familiar with KPI monitoring and operational reporting.
• Good analytical, problem-solving, and decision-making skills.
• Proficient in MS Office applications.

Responsibilities

• Manage overall customer support operations and daily team activities.
• Lead and mentor customer service staff.
• Address and resolve complex customer concerns.
• Ensure service targets and KPIs are achieved.
• Conduct training sessions and performance reviews.
• Implement improvements to enhance customer experience.
• Generate reports on customer feedback and team performance.
• Coordinate with internal departments.

Skills

Leadership

Communication

Interpersonal abilities

Analytical skills

Problem-solving

Decision-making skills

Coaching

Organization

Education

Bachelor's degree in Business Administration, Communications, Management, or related discipline

Tools

MS Office

Job description

A leading trading company is looking for a Customer Support Supervisor for their Caloocan location. The ideal candidate will have a Bachelor's degree and extensive experience in the BPO sector, specifically in customer support operations. Responsibilities include managing daily team activities, mentoring staff, resolving customer issues, and ensuring service quality. This full-time position emphasizes leadership, excellent communication skills, and a strong problem-solving ability. Benefits include health insurance and a dynamic work environment.