Onsite BPO CSR — HMO from Day 1, Training & Perks

Accenture; Quezon City; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO coverage from day 1

Allowances and bonuses

Training and certification

Paid sick and vacation leaves

Job summary

Accenture in Quezon City, Philippines, is seeking a Customer Service Representative to deliver customer service support according to defined SLAs and call quality standards. The role emphasizes timely resolution of issues and maintaining high customer satisfaction.

The ideal candidate may be an HS/SHS graduate with BPO experience or a college graduate with some BPO exposure, and must be willing to work full-time onsite in Quezon City, with shifting schedules and holiday work as required.

Qualifications

• 2 years of BPO experience for HS/SHS graduates
• 6 months of BPO experience for college graduates
• Willing to work full-time onsite in Quezon City
• Amenable to shifting schedules and holiday work

Responsibilities

• Provide customer service support ensuring call quality and service level requirements.
• Resolve customer inquiries in a timely manner while meeting performance standards.

Skills

BPO experience

Education

HS graduates (old curriculum)

SHS graduates

College graduates

Job description

Accenture in Quezon City, Philippines, is seeking a Customer Service Representative to deliver customer service support according to defined SLAs and call quality standards. The role emphasizes timely resolution of issues and maintaining high customer satisfaction.

The ideal candidate may be an HS/SHS graduate with BPO experience or a college graduate with some BPO exposure, and must be willing to work full-time onsite in Quezon City, with shifting schedules and holiday work as required.