Onsite Banking Support Specialist – Mid-Shift

Wipro Philippines Inc.; Quezon City; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Wipro Philippines Inc. is hiring a Banking & Financial Services customer support specialist in Metro Manila. The role focuses on handling inquiries related to banking products and services and delivering a positive customer experience.

You should have at least 1 year in a BPO setting supporting banking, financial services, or FinTech, with UK/US banking experience preferred. Onsite role with a mid-shift schedule and ASAP start.

Formación

• At least 1 year of BPO experience supporting a Banking, Financial Services, or FinTech account.
• UK or US banking/financial account experience is highly preferred.
• Good English communication and customer service skills.
• Strong problem-solving skills and attention to detail.
• Amenable to start ASAP.
• Willing to work fully onsite.
• Amenable to a mid-shift schedule.

Responsabilidades

• Handle customer inquiries related to banking and financial products or services.
• Assist customers with account-related concerns, transactions, payments, and other service requests.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Ensure accuracy, confidentiality, and compliance when handling customer and financial information.
• Meet established performance metrics such as quality, customer satisfaction, and productivity.

Conocimientos

BPO Experience

Banking/FS/FinTech

UK/US Banking

English Communication

Problem-Solving

ASAP Start

Onsite

Mid-Shift

Descripción del empleo

Wipro Philippines Inc. is hiring a Banking & Financial Services customer support specialist in Metro Manila. The role focuses on handling inquiries related to banking products and services and delivering a positive customer experience.

You should have at least 1 year in a BPO setting supporting banking, financial services, or FinTech, with UK/US banking experience preferred. Onsite role with a mid-shift schedule and ASAP start.