Onsite Customer Support Specialist — Night Shifts (FinServ)

Infosys BPM Philippines; Pampanga; On-site; PHP 223,000 - 446,000; Full time

Job summary

Infosys BPM Philippines is hiring for a customer support role at Clark, requiring 18 months BPO experience, strong English skills, and a willingness to work 100% onsite with night shifts. The position emphasizes KPI-driven performance and adherence to SOPs.

You will handle calls, email and chat, resolve customer concerns, and research financial product information while staying updated on banking services. Office location is BPO Tech Hub 2, SM City Clark, Angeles City, Pampanga.

Qualifications

• Graduate of any degree; undergraduates are encouraged to apply with compensatory BPO experience.
• Excellent communication skills and fluency in English.
• With at least 18 months of BPO experience, preferably supporting financial services programs.
• Willing to work 100% onsite.
• Willing to work night shifts, shifting schedules, weekends, holidays, and split offs.

Responsibilities

• Assist customers primarily through calls, with email and chat support depending on program and business needs, and provide timely and appropriate resolutions following established SOPs.
• Perform research and due diligence to resolve customer concerns, provide accurate information, and identify opportunities to recommend relevant products and services.
• Navigate multiple online applications and maintain knowledge of financial and banking products and services to effectively assist customers.
• Meet program-specific KPIs and SLAs while ensuring customer satisfaction.
• Adhere to established processes, policies, procedures, and applicable regulatory and legal requirements.
• Perform assigned tasks and ad-hoc responsibilities based on business needs.

Skills

English (fluent)

BPO experience

Customer service

Detail-oriented

Education

Any degree

Job description

Infosys BPM Philippines is hiring for a customer support role at Clark, requiring 18 months BPO experience, strong English skills, and a willingness to work 100% onsite with night shifts. The position emphasizes KPI-driven performance and adherence to SOPs.

You will handle calls, email and chat, resolve customer concerns, and research financial product information while staying updated on banking services. Office location is BPO Tech Hub 2, SM City Clark, Angeles City, Pampanga.