Banking Support Specialist (Onsite) - BFSI Growth & Perks

Gratitude Philippines; Manila; On-site; PHP 212,000 - 312,000; Full time

Benefits offered by this job

HMO

Life insurance

Paid training

Career growth

Premium BFSI account

Job summary

Teleperformance McKinley in Taguig is hiring Banking Support Specialists for our premium BFSI account. This onsite role offers competitive compensation, full benefits, and clear career growth opportunities.

Responsibilities include handling banking inquiries, providing accurate information, resolving concerns promptly, maintaining CSAT scores, and documenting interactions with customers. Shift requirements include nights and weekends.

Qualifications

• High School or Senior High School graduate required.
• 12 months BPO/call center experience minimum.
• Experience in BFSI/banking account is a plus.
• Excellent English communication and customer service skills.
• Willing to work onsite in McKinley, Taguig.
• Open to shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Handle customer inquiries related to banking, financial services, and insurance.
• Provide accurate information and timely resolution of concerns.
• Deliver exceptional customer service to ensure high customer satisfaction.
• Maintain quality metrics and CSAT scores.
• Accurately document all customer interactions.

Skills

Customer service

English communication

Shift flexibility

Education

High School diploma or equivalent

Job description

Teleperformance McKinley in Taguig is hiring Banking Support Specialists for our premium BFSI account. This onsite role offers competitive compensation, full benefits, and clear career growth opportunities.

Responsibilities include handling banking inquiries, providing accurate information, resolving concerns promptly, maintaining CSAT scores, and documenting interactions with customers. Shift requirements include nights and weekends.