Banking Support Specialist — On-site with Flexible Shifts

ESOL IT SERVICES INC.; Quezon City; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

HMO coverage

Life insurance

Paid training

Career progression

Job summary

ESOL IT SERVICES INC. in Eastwood, Quezon City is seeking a Customer Service Representative for Banking and Finance.

The role handles inbound and outbound customer interactions via phone, chat, or email, providing accurate information and resolving banking inquiries with professionalism. The ideal candidate has at least 1 year of BPO experience, strong communication and interpersonal skills, and the ability to work on-site with shifting schedules, including weekends and holidays.

Qualifications

• At least 1 year of BPO experience (Banking/Financial account experience is an advantage)
• Senior High School graduate, High School graduate (old curriculum), or completed at least 2nd year of college
• Strong communication and interpersonal skills
• Excellent problem-solving skills and ability to work in a fast-paced environment
• Willing to work on-site in Eastwood, Quezon City
• Flexible with shifting schedules, including weekends and holidays

Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, or email
• Assist customers with banking and financial service inquiries
• Provide accurate information and resolve concerns efficiently and professionally
• Maintain high levels of customer satisfaction and service quality
• Collaborate with team members and leaders to achieve performance goals
• Adhere to company policies, compliance standards, and data protection regulations
• Participate in ongoing training and team development activities

Skills

BPO experience

Communication skills

Interpersonal skills

Problem solving

Fast-paced environment

Education

Senior High School

High School (old curriculum)

2nd year college

Job description

ESOL IT SERVICES INC. in Eastwood, Quezon City is seeking a Customer Service Representative for Banking and Finance.

The role handles inbound and outbound customer interactions via phone, chat, or email, providing accurate information and resolving banking inquiries with professionalism. The ideal candidate has at least 1 year of BPO experience, strong communication and interpersonal skills, and the ability to work on-site with shifting schedules, including weekends and holidays.