E-commerce Officer

Imprint Customs; Antipolo; On-site; PHP 279,000 - 391,000; Full time

Job summary

Imprint Customs is seeking an organized Online Store Specialist to manage our Shopee, Lazada, and TikTok Shop storefronts while ensuring accurate listings, timely fulfillment, and responsive customer service.

You will analyze sales performance, coordinate with warehousing and marketing teams, and help drive promotions and growth across digital channels.

Qualifications

• Experience managing online stores, e-commerce marketplaces, or digital sales channels.
• Working knowledge of Shopee, Lazada, TikTok Shop, or similar platforms.
• Strong attention to detail when managing product information, pricing, inventory, and orders.
• Good written and verbal communication skills for handling customer inquiries and coordinating with internal teams.
• Ability to analyse sales, inventory, and campaign performance and prepare accurate reports.
• Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace; experience with spreadsheets and online reporting tools is an advantage.

Responsibilities

• Manage and maintain online stores across Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
• Upload and update product listings, descriptions, prices, photos, and product information.
• Monitor incoming orders and coordinate with the warehouse and production team to ensure timely fulfillment.
• Respond promptly to customer inquiries, messages, concerns, reviews, ratings, and feedback.
• Monitor daily online sales performance, inventory levels, and product availability.
• Develop and implement online promotions, campaigns, and sales strategies.
• Coordinate with the marketing team on product advertisements and promotional activities.
• Ensure accurate and timely processing of online transactions and orders.
• Prepare daily, weekly, and monthly e-commerce sales reports.
• Identify marketplace trends and recommend improvements to product visibility, customer engagement, and sales performance.

Skills

Attention to detail

Communication

Analytical thinking

Multi-tasking

Customer focus

Tools

Shopee

Lazada

TikTok Shop

Google Sheets/Excel

Job description

About the role

Manage the company's online stores across Shopee, Lazada, TikTok Shop, and other e-commerce platforms. Drive smooth day-to-day marketplace operations, support sales growth, and help deliver an excellent customer experience through accurate listings, timely order processing, and effective online campaigns.

Key responsibilities

• Manage and maintain online stores across Shopee, Lazada, TikTok Shop, and other e-commerce platforms.
• Upload and update product listings, descriptions, prices, photos, and product information.
• Monitor incoming orders and coordinate with the warehouse and production team to ensure timely fulfillment.
• Respond promptly to customer inquiries, messages, concerns, reviews, ratings, and feedback.
• Monitor daily online sales performance, inventory levels, and product availability.
• Develop and implement online promotions, campaigns, and sales strategies.
• Coordinate with the marketing team on product advertisements and promotional activities.
• Ensure accurate and timely processing of online transactions and orders.
• Prepare daily, weekly, and monthly e-commerce sales reports.
• Identify marketplace trends and recommend improvements to product visibility, customer engagement, and sales performance.

What we're looking for

• Experience managing online stores, e-commerce marketplaces, or digital sales channels.
• Working knowledge of Shopee, Lazada, TikTok Shop, or similar platforms.
• Strong attention to detail when managing product information, pricing, inventory, and orders.
• Good written and verbal communication skills for handling customer inquiries and coordinating with internal teams.
• Ability to analyse sales, inventory, and campaign performance and prepare accurate reports.
• Strong organisational skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace; experience with spreadsheets and online reporting tools is an advantage.