E-commerce Admin & Live Selling Specialist

SAN YANG INTERTRADE CORP; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

SAN YANG INTERTRADE CORP is seeking an E-commerce Admin & Live Selling Specialist in the Philippines to support customers via chat, calls and email, manage daily platform dashboards, and drive sales through live sessions on Shopee, Lazada, and TikTok Shop. You will coordinate with the e-commerce team and assist with day-to-day admin tasks.

The role requires strong communication, on-camera comfort, and the ability to multitask during peak sales periods, with hands-on Excel/Sheets skills for

Qualifications

• Experience in customer service (chat/calls/email)
• Live selling or hosting is a strong advantage
• Strong communication skills and confident speaking to customers
• Friendly and professional customer service attitude
• Comfortable on camera and confident in live selling
• Organized and detail-oriented; can multitask and handle peak sales pressure
• Basic to intermediate knowledge in: Microsoft Excel / Google Sheets
• Familiarity with marketplace seller center dashboards

Responsibilities

• Provide excellent customer service and support across chat, calls and email.
• Manage and monitor daily dashboards and admin tasks on Shopee, Lazada and TikTok Shop.
• Conduct live selling sessions to promote products and grow traffic and sales.
• Coordinate with other departments and assist the E-commerce Manager on admin tasks.

Skills

Customer service

E-commerce platforms

Live selling

Communication

On-camera

Organization

Multitasking

Excel/Sheets

Tools

Microsoft Excel

Google Sheets

Shopee Seller Center

Lazada Seller Center

TikTok Shop Seller Center

Job description

Job Summary

The E-commerce Admin & Live Selling Specialist is responsible for providing excellent customer support, assisting with daily e-commerce administrative tasks, managing platform dashboards, and driving sales through live selling sessions on Shopee, Lazada, and TikTok Shop.

Key Responsibilities

1. Customer Service & SupportHandle customer inquiries and concerns through:Live chatCallsEmailProvide excellent customer service and ensure customer satisfaction.Follow up on customer concerns and ensure proper resolution.Investigate and resolve customer complaints professionally and promptly.Escalate complex issues when necessary and coordinate with relevant departments (warehouse, logistics, finance, and management).Maintain proper documentation of customer concerns, resolutions, and recurring issues.

2. Marketplace Admin & Platform SupportManage and monitor daily dashboards on:Shopee Seller CenterLazada Seller CenterTikTok Shop Seller CenterAssist in day-to-day e-commerce admin tasks including:Order checking and basic coordinationUpdating product listings (basic edits if needed)Monitoring stock availability (coordination with warehouse)Checking promotions and vouchers applied on itemsEnsure platform store information and operations remain accurate and updated.

3. Live Selling (Traffic & Sales Growth)Conduct live selling sessions to promote products and increase store traffic.Engage customers actively during live selling by:Answering questions confidentlyHighlighting product features and benefitsPromoting deals, bundles, and vouchersEncouraging checkouts and add-to-cart actionsAssist in preparing live selling materials such as:Product listTalking points/scriptsPromo mechanicsDisplay setup and basic product stagingSupport the team in improving live selling performance through consistency and strong customer engagement.

4. Coordination & Team SupportCoordinate with other departments regarding customer concerns and operational needs.Work closely with the e-commerce team to ensure smooth daily operations.Assist in other administrative tasks assigned by the E-commerce Manager.

QualificationsExperience in:

• - Customer service (chat/calls/email)E-commerce platforms (Shopee/Lazada/TikTok Shop) is an advantage- Live selling or hosting is a strong advantage
• - Skills & CompetenciesStrong communication skills (must be confident speaking to customers)
• - Friendly and professional customer service attitude
• - Comfortable on camera and confident in live selling
• - Organized and detail-orientedCan multitask and handle pressure during peak sales days
• - Basic to intermediate knowledge in:Microsoft Excel / Google SheetsMarketplace seller center dashboardsFast learner and proactive mindset

Key Performance Indicators (KPIs)

• - Customer response time and resolution time
• - Customer satisfaction and complaint handling quality
• - Live selling results:Traffic increase during sessionsEngagement (views, comments, clicks)
• - Sales/orders generated from live sessions
• - Accuracy and timeliness of admin tasks and platform monitoring