Online Customer Service Representative

Clu Forwarding Services; Rizal; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Flexible hours

Remote work

Job summary

Clu Forwarding Services seeks an HR Manager to provide excellent customer service and manage inquiries remotely. The role emphasizes documenting customer interactions and resolving issues in a timely manner.

The ideal candidate has 0-2 years of experience in customer service, strong communication skills, and a patient, empathetic approach to problem-solving. Flexible hours and a remote work setup support work-life balance.

Qualifications

• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: 0-2 years of experience in customer service or related field
• Skills and Competencies: Strong communication skills and ability to interact with customers in a professional manner
• Qualities and Traits: Patience, empathy, and problem-solving abilities
• Working Conditions: Comfortable working in a remote online environment

Responsibilities

• Provide excellent customer service by responding to inquiries via online chat, email, and social media.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and service offerings.

Skills

Communication skills

Customer service

Education

High School Diploma

Job description

HR Manager Clu Forwarding Services

Government Mandated Benefits

Sick Leave, Special Leave for Women, Vacation Leave

Work-Life Balance

Flexible Hours

Description

• Provide excellent customer service by responding to inquiries via online chat, email, and social media.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Stay updated on product knowledge and service offerings.

Requirements

• Educational Qualifications: High school diploma or equivalent preferred
• Experience Level: 0-2 years of experience in customer service or related field
• Skills and Competencies: Strong communication skills and ability to interact with customers in a professional manner
• Qualities and Traits: Patience, empathy, and problem-solving abilities
• Working Conditions: Comfortable working in a remote online environment