Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Cavite City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job Training

Professional Development

Job summary

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat from our Cavite site. The role emphasizes clear communication, active listening, and basic computer literacy to resolve inquiries efficiently.

Quoted training and development opportunities accompany a competitive incentive plan including commissions, bonuses, and incentives for high performance. Full-time, on-site position.

Qualifications

• 6+ months call center experience preferred.
• No experience required (high school graduates welcome).

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly to aim for first-contact resolution.
• Maintain accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Education

Senior High School

High School

Job description

Customer Service Representative (CSR Urgent Hiring)

On-site - Cavite No Exp Required High/Senior High School Full-time

Chat

Employee Recognition and Rewards

• Equity Incentive Plan
• Commission
• Performance Bonus
• Incentives

Professional Development

• Job Training
• Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience

Tips

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