Customer Service Representative

Neksjob Philippines; Palawan; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Professional Development

Job summary

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat from Palawan. No prior experience required; high/secondary education accepted. You’ll resolve inquiries, provide product information, and assist with account details and order updates.

Strong communication and active listening are essential, along with basic computer proficiency. The role emphasizes first-contact resolution and careful documentation of interactions in customer records.

Qualifications

• No prior experience required.
• Excellent communication and active listening.
• Basic computer proficiency.

Responsibilities

• Manage inbound calls and assist customers with account details, product inquiries, and order updates.
• Clearly communicate company policies, available services, and account options to customers.
• Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
• Resolve issues efficiently, with a focus on achieving first-contact resolution.
• Keep customer records updated and ensure all interactions and account changes are properly documented.

Skills

Communication skills

Active listening

Basic computer proficiency

Education

High school diploma or equivalent

Job description

On-site - Palawan No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Government Mandated Benefits

Professional Development

Job Training, Professional Development

Join our team as a Customer Service Representative! You’ll assist customers through phone, email, and chat by addressing inquiries, providing product information, and resolving technical issues. We’re looking for individuals with excellent communication and active listening skills, as well as basic computer proficiency.

Main Responsibilities

Manage inbound calls and assist customers with account details, product inquiries, and order updates.

Clearly communicate company policies, available services, and account options to customers.

Assess customer concerns and provide effective troubleshooting in a professional and composed manner.

Resolve issues efficiently, with a focus on achieving first-contact resolution.

Keep customer records updated and ensure all interactions and account changes are properly documented.

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