Customer Service Representative – Voice & Non-Voice

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Makati is seeking a customer service representative to handle inbound calls, provide information on products and services, and resolve questions and concerns.

You will research and resolve issues, escalate when needed, take and process orders and payments, and maintain detailed records in the CRM system to ensure accurate service history. Join a fast-paced team in a Manila-area location, supporting customers with professionalism and clear communication

Responsibilities

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.

Skills

Customer service

Communication

Tools

CRM software

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.