Customer Service Representative – Voice & Non-Voice

Synlink Recruitment Outsourcing Co. Inc.; Mandaluyong; On-site; PHP 180,000 - 240,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Metro Manila invites applicants for a customer service representative role. You will handle inbound calls, provide information on products and services, and address customer questions and concerns.

You will research and resolve customer issues, process orders and payments, and maintain detailed records using CRM software. You will also make outbound calls to sell products or follow up with customers, contributing to service quality and growth.

Responsibilities

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.