Customer Service Representative- Voice & Non Voice

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 216,000 - 384,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. in Metro Manila is seeking a customer service representative to handle inbound calls, provide information on products and services, and address customer questions. You will research and resolve issues, escalate complex problems to supervisors, and process orders and payments.

You will also make outbound calls as needed and maintain detailed records of interactions using CRM software to ensure accurate documentation and responsive service.

Responsibilities

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.