Customer Service Representative – Voice & Non-Voice

Synlink Recruitment Outsourcing Co. Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc.

is seeking a customer service representative to handle inbound calls, provide accurate information about products and services, and address customer questions and concerns in a courteous, professional manner. You will research and resolve customer issues, escalate complex problems to supervisors when needed, take and process orders and payments, and conduct outbound calls to sell products or gather feedback.

Qualifications

• Experience in customer service or call center preferred.
• Strong communication and problem-solving skills.
• Ability to handle inquiries and escalate when needed.

Responsibilities

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.

Skills

Inbound calls

Product information

Customer service

CRM software

Tools

CRM software

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.