Customer Service Representative – Voice & Non-Voice

Synlink Recruitment Outsourcing Co. Inc.; Pasay; On-site; PHP 250,000 - 380,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc.

in Pasay, Metro Manila, Philippines, seeks a customer service representative to handle inbound calls, provide information on products and services, and address customer questions. You will research and resolve issues, escalate complex problems to supervisors, take and process orders and payments, make outbound calls to sell products or follow up with customers, and maintain detailed CRM records.

Qualifications

• Handle inbound calls, provide information on products and services.
• Research and resolve customer issues efficiently and professionally.
• Escalate complex problems to supervisors as needed.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.

Job description

• Handle inbound calls, provide information on products and services, and address customer questions and concerns.
• Research and resolve customer issues efficiently and professionally, and escalate complex problems to supervisors.
• Take and process customer orders, payments, and applications.
• Make outbound calls to sell products, conduct market research, or follow up with customers.
• Maintain detailed records of customer interactions, transactions, and complaints using CRM software.