Onboarding & Verification Specialist

MicroSourcing International; Quezon City; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Flexible work arrangements

Job summary

MicroSourcing in Eastwood, Quezon City is seeking an Approval and Verification Specialist to review provider profiles, verify documents, and ensure compliance with policies. You will communicate via calls, email, live chat, and SMS to assist in sign-up and registration processes.

The role emphasizes meeting KPIs, maintaining high-quality standards, and accurate Salesforce documentation, while upholding company values and procedures.

Qualifications

• College-level education.
• At least 1–2 years of continuous BPO experience.
• Proficient in English with strong verbal and written communication skills.
• Assessment Requirement: Must achieve the required minimum assessment score and pass the WriteX test.
• Proficient in Microsoft Office applications, Google Workspace, and call center tools.
• Strong attention to detail with excellent analytical and problem-solving skills.Ability to work effectively under pressure.
• Proactive team player with a sense of urgency who can also work independently.

Responsibilities

• Review support providers' profiles and verify submitted documents.
• Ensure compliance with Mable's policies and procedures.
• Assist support providers in completing the sign-up and registration process through outbound calls, email, live chat, and SMS.
• Identify and escalating trends in customer enquiries.
• Meet and exceed individual KPIs while maintaining quality standards.
• Maintain accurate and up-to-date records in Salesforce.
• Adhere to all company values, policies, and operational procedures.

Skills

English proficiency

Attention to detail

Analytical thinking

Problem solving

Team player

Independent worker

Education

College-level education

Tools

Microsoft Office

Google Workspace

Call center tools

Job description

MicroSourcing in Eastwood, Quezon City is seeking an Approval and Verification Specialist to review provider profiles, verify documents, and ensure compliance with policies. You will communicate via calls, email, live chat, and SMS to assist in sign-up and registration processes.

The role emphasizes meeting KPIs, maintaining high-quality standards, and accurate Salesforce documentation, while upholding company values and procedures.