Back Office Associate

MicroSourcing International; Manila; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage

PTO with cash conversion

Group life insurance

Performance bonuses

Team events

Flexible schedule

Job summary

MicroSourcing in Eastwood, Quezon City, is hiring a Back Office Associate for an onsite role. You will review support providers' profiles, verify documents, and support the sign-up and registration process via outbound calls, email, live chat and SMS.

You will identify trends in inquiries, meet KPIs, ensure thorough record-keeping in Salesforce, and collaborate with a driven team while upholding company values.

Qualifications

• College level education.
• At least 6 months of continuous BPO work experience.
• Proficient in English with strong written and verbal communication.
• Strong multitasking and multi-channel support ability.
• Detail-oriented with accurate record-keeping.

Responsibilities

• Review providers' profiles and verify documents per Mable policies.
• Communicate via outbound calls, email, live chat, and SMS to assist sign-up and registration.

Skills

Excellent communication

Proficient in MS Office

English proficiency

Multi-channel support

Analytical thinking

Education

College level

Tools

Salesforce

Google tools

MS Office

Job description

Position: Back Office Associate

Work setup: Onsite

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Job Summary

• Review support providers' profiles, verify documents and check for compliance with Mable policies and procedures
• Communicate with support providers or other individuals as required via an outbound call, email, live chat and SMS to assist support providers in completing the sign-up and registration process.
• Identify and raise trends in enquiries or issues faced by support providers in seeking to get approved to operate on the Mable platform
• Meet and exceed role KPIs and daily tasks while maintaining excellent quality
• Ensure thorough and accurate record-keeping in Salesforce
• Undertake other duties and responsibilities as required
• Adhere to all company values, policies, and procedures

Qualifications

• Minimum Requirements: College level
• At least 6 months of continuous BPO work experience
• Proficient in English
• Good level of communication skills both oral and written
• Competent in the use of MS products/ Google and call centre tools
• Competencies/Personality
• Able to quickly build rapport and gain trust
• Approachable, confident and competent phone manner
• Meticulous attention to details and understanding of the importance of getting things right the first time
• A multi-tasker with experience working across multiple channels
• Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it
• Analytical and has a keen ability to solve problems
• Maintains a high level of customer-centric attitude under pressure
• Acts with urgency
• Being a team player along with being able to work independently

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply