Compliance & Approvals Specialist

MicroSourcing; Philippines; On-site; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing is hiring an Approval and Verification Specialist to join our on‑site team in Eastwood, Quezon City. You will review providers’ profiles, verify documents, and ensure compliance with Mable policies while coordinating via calls, email, chat, and SMS to complete sign‑ups.

You will identify trends in inquiries, meet KPIs, and maintain accurate Salesforce records. A college‑level education and at least six months of BPO experience are required.

Qualifications

• College level education
• At least 6 months continuous BPO work experience
• Proficiency in written and spoken English
• Strong communication skills, oral and written
• Competency in MS products/Google and call centre tools
• Quick rapport building and trust earning
• Approachable, confident phone manner
• Meticulous attention to detail and accuracy
• Multi‑tasker across multiple channels
• Process‑driven, nimble learner, and quick adaptation capability
• Analytical with keen problem‑solving ability
• High customer‑centric attitude under pressure
• Responsive and urgency‑oriented
• Team player capable of independent work

Responsibilities

• Review support providers’ profiles, verify documents, and check compliance with policies and procedures.
• Communicate with providers via outbound call, email, live chat, and SMS to assist in completing sign‑up and registration.
• Identify and raise trends in inquiries or issues faced by providers during approval.
• Meet and exceed role KPIs and daily tasks while maintaining quality.
• Ensure thorough and accurate record‑keeping in Salesforce.
• Undertake other duties and responsibilities as required.
• Adhere to all company values, policies, and procedures.

Skills

English proficiency

Strong communication

MS/Google tools

Multi-channel support

Attention to detail

Analytical thinking

Customer-centric

Rapport building

Phone etiquette

Independent work

Education

College level

Tools

Call center tools

Job description

Discover your 100% YOU with MicroSourcing!

Position: Approval and Verification Specialist

Work setup: Onsite

Location: Eastwood, Quezon City

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

Review support providers' profiles, verify documents and check for compliance with Mable policies and procedures

Communicate with support providers or other individuals as required via an outbound call, email, live chat and SMS to assist support providers in completing the sign-up and registration process

Identify and raise trends in enquiries or issues faced by support providers in seeking to get approved to operate on the Mable platform

Meet and exceed role KPIs and daily tasks while maintaining excellent quality

Ensure thorough and accurate record-keeping in Salesforce

Undertake Other Duties And Responsibilities As Required

Adhere to all company values, policies, and procedures

Qualifications

Describe the qualifications the staff must have in terms of skills and capabilities

Minimum Requirements: College level

At least 6 months of continuous BPO work experience

Proficient in English

Good level of communication skills both oral and written

Competent in the use of MS products/ Google and call centre tools

Competencies/Personality Traits

Able to quickly build rapport and gain trust

Approachable, confident and competent phone manner

Meticulous attention to details and understanding of the importance of getting things right the first time

A multi-tasker with experience working across multiple channels

Process-driven but a nimble learner with the ability to adapt quickly when circumstances require it

Analytical and has a keen ability to solve problems

Maintains a high level of customer-centric attitude under pressure

Acts with urgency

Being a team player along with being able to work independently

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply