Precision Verification Specialist - Sign-Up & Compliance

MicroSourcing; Philippines; On-site; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking an Approval and Verification Specialist to review service provider profiles, verify documents, and ensure adherence to policies. You will communicate via calls, email, live chat, and SMS to assist providers through sign-up and registration processes.

You will identify trends in inquiries, strive to meet KPIs, and keep precise Salesforce records, while upholding company values and procedures.

Qualifications

• College-level education required.
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• Must have strong verbal and written English communication.
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• job_responsibilities_description:[
• Review support providers' profiles and verify submitted documents.
• Ensure compliance with Mable's policies and procedures.
• Assist providers in signing up via outbound calls, email, live chat and SMS.
• Identify trends in customer enquiries and meet KPIs.
• Maintain accurate Salesforce records.
• Adhere to company values and procedures.

Responsibilities

• Review support providers' profiles and verify submitted documents.
• Ensure compliance with Mable's policies and procedures.
• Assist support providers in completing sign-up and registration via outbound calls, email, live chat, and SMS.
• Identify and elevate trends in customer enquiries.
• Meet and exceed KPIs and maintain quality standards.
• Maintain accurate records in Salesforce.
• Adhere to company values and procedures.

Skills

English proficiency

Attention to detail

Analytical skills

Problem solving

Independent worker

Education

College-level education

Tools

Microsoft Office

Google Workspace

Call center tools

Job description

MicroSourcing is seeking an Approval and Verification Specialist to review service provider profiles, verify documents, and ensure adherence to policies. You will communicate via calls, email, live chat, and SMS to assist providers through sign-up and registration processes.

You will identify trends in inquiries, strive to meet KPIs, and keep precise Salesforce records, while upholding company values and procedures.