Onboarding Specialist

Private Advertiser; Biñan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Private Advertiser in Biñan, Laguna is seeking an onboarding coordinator for its BPO operations. You will conduct orientation sessions, collect pre-employment documents, and coordinate IT/Facilities to ensure Day 1 readiness.

You will monitor onboarding progress, maintain high documentation accuracy, and hand over fully onboarded cohorts to Training and Operations teams. Excellent English, MS Office, and ATS/HRIS skills are required, with willingness to work shifts.

Qualifications

• Bachelor’s degree in HR/related field required.
• 1-2 years in HR, recruitment, or onboarding within a BPO/call center.
• Strong English communication, both verbal and written.
• Proficiency in MS Office and ATS/HRIS experience.
• Excellent organization with attention to detail and deadline management.
• Willingness to work shifting or night shifts to align with client operations.

Responsibilities

• Conduct orientation sessions for new BPO hires, introducing company culture, policies, and attendance guidelines.
• Collect, verify, and complete pre-employment requirements (government IDs, medical clearances, background checks).
• Coordinate with IT and Facilities to ensure workstation setups, log-in credentials, and equipment are ready prior to Day 1.
• Monitor candidate completion rates in the onboarding portal and resolve delays or missing documentation.
• Hand over fully onboarded cohorts to the Training and Operations teams.

Skills

English communication

Organizational skills

Attention to detail

Deadline management

Education

Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or related field

Tools

MS Office

ATS/HRIS tools

Job description

Key Responsibilities

• Conduct orientation sessions for new BPO hires, introducing company culture, policies, and attendance guidelines.


• Collect, verify, and complete pre-employment requirements (e.g., government IDs, medical clearances, background checks).


• Coordinate with IT and Facilities to ensure workstation setups, log-in credentials, and equipment are ready prior to Day 1.


• Monitor candidate completion rates in the onboarding portal and resolve delays or missing documentation.


• Hand over fully onboarded cohorts to the Training and Operations teams.

Qualifications

• Bachelor’s degree in Human Resource Management, Psychology, Business Administration, or a related field.


• 1-2 years of experience in HR, recruitment, or onboarding within a BPO/call center environment.


• Excellent verbal and written English communication skills.


• Proficiency in MS Office (Excel, Word) and experience using Applicant Tracking Systems (ATS) or HRIS tools.


• Strong organizational skills, keen attention to detail, and the ability to manage tight deadlines and high volume.


• Willingness to work shifting schedules or night shifts to align with client operations.