Onboarding & API Integration Specialist

EastWest Bank; Taguig; Hybrid; PHP 480,000 - 720,000; Full time

Job summary

EastWest Banking Corporation is seeking an Onboarding and Integration Support Officer L1 to coordinate client onboarding and API integration activities for Portal clients, ensuring readiness from initiation to go-live in a hybrid setup in Taguig or Makati.

You will work with the Head of Business Development Technology and Implementation to support API initiatives, manage timelines, and provide clear guidance to clients and internal teams to ensure a smooth deployment.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• 1-3 years in onboarding, implementation, operations, customer support, or integration support, preferably in banking or digital platforms with API testing experience.

Responsibilities

• Manage end-to-end client onboarding and API integration activities from initiation to go-live.
• Serve as the primary point of contact for clients, providing onboarding support and timely resolution of integration concerns.
• Coordinate with cross-functional teams (Product, Platform, IT, Risk, Governance) to ensure smooth onboarding execution.
• Monitor milestones, testing activities, and readiness checkpoints to support production activation.
• Communicate onboarding advisories, maintenance schedules, testing windows, and updates to clients and stakeholders.
• Maintain onboarding documentation and trackers, ensure governance compliance, and support process improvements.

Skills

Onboarding

API Integration

Cross-functional coordination

Client communication

Education

Bachelor's degree in Business/IT

Tools

API testing

Job description

EastWest Banking Corporation is seeking an Onboarding and Integration Support Officer L1 to coordinate client onboarding and API integration activities for Portal clients, ensuring readiness from initiation to go-live in a hybrid setup in Taguig or Makati.

You will work with the Head of Business Development Technology and Implementation to support API initiatives, manage timelines, and provide clear guidance to clients and internal teams to ensure a smooth deployment.