Hybrid: Onboarding & API Integration Specialist

East West Banking Corporation; Pateros; Hybrid; PHP 420,000 - 720,000; Full time

Job summary

East West Banking Corporation is seeking an Onboarding and Integration Support Officer L1 to coordinate client onboarding and API portal integration from initiation to go-live. The role requires collaboration with Product, Platform, IT, Risk, and Compliance teams to ensure a smooth onboarding experience for clients.

The successful candidate will liaise with clients to provide onboarding guidance, resolve integration concerns, and maintain thorough documentation in line with governance

Qualifications

• Bachelor's degree in Business, IT, or related field.
• 1-3 years in onboarding/implementation/operations or integration support, preferably in banking/digital platforms.
• Experience coordinating with cross-functional teams (Business, IT, Operations, Risk, Governance).
• Strong knowledge of onboarding processes, documentation, incident management, and escalation procedures.
• Excellent client communication; translate technical concepts into business language.

Responsibilities

• Manage end-to-end client onboarding and API integration activities from initiation to go-live.
• Serve as primary contact for clients; provide onboarding support and issue resolution.
• Coordinate with Product, Platform, IT, Risk, and Compliance teams to ensure onboarding success.
• Monitor milestones, testing, and readiness checkpoints for production activation.
• Communicate onboarding advisories, maintenance schedules, testing windows, and updates to clients.
• Maintain onboarding documentation and trackers; ensure governance compliance and continuous improvements.

Skills

Onboarding management

API integration

Client communication

Cross-functional coordination

Documentation

Governance

Education

Bachelor's degree in Business/IT related field

Job description

East West Banking Corporation is seeking an Onboarding and Integration Support Officer L1 to coordinate client onboarding and API portal integration from initiation to go-live. The role requires collaboration with Product, Platform, IT, Risk, and Compliance teams to ensure a smooth onboarding experience for clients.

The successful candidate will liaise with clients to provide onboarding guidance, resolve integration concerns, and maintain thorough documentation in line with governance