Hybrid Onboarding & API Integration Specialist

East West Banking Corporatio; Taguig; Hybrid; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Career development

Hybrid work arrangement

Competitive benefits

Job summary

East West Banking Corporation seeks an Onboarding and Integration Support Officer L1 to manage client onboarding and API portal integration. Hybrid work in Taguig or Makati, coordinating with Product, IT, Risk, and Governance to ensure successful go-live.

The role builds strong client relationships, translates technical concepts for business teams, and supports continuous process improvements in a dynamic banking environment.

Qualifications

• Bachelor's degree in Business or IT or related field.
• Experience in onboarding, implementation, operations, customer support, or integration support (1–3 years).
• Knowledge of APIs and system integrations is a plus.

Responsibilities

• Manage end-to-end client onboarding and API integration activities, from initiation to go-live.
• Serve as primary contact for clients, guiding onboarding and resolving integration concerns.
• Coordinate with Product, Platform, IT, Risk, and Governance for smooth onboarding.
• Monitor milestones, testing, and readiness to support production activation.
• Communicate onboarding advisories, maintenance schedules, and implementation updates.
• Maintain onboarding documentation and ensure governance compliance.

Skills

Onboarding processes

API testing

Client communication

Documentation

Education

Bachelor's degree in Business, Information Technology, or related field

Tools

Cross-functional coordination

Job description

East West Banking Corporation seeks an Onboarding and Integration Support Officer L1 to manage client onboarding and API portal integration. Hybrid work in Taguig or Makati, coordinating with Product, IT, Risk, and Governance to ensure successful go-live.

The role builds strong client relationships, translates technical concepts for business teams, and supports continuous process improvements in a dynamic banking environment.