Onboarding & API Integration Associate

EastWest Bank

Taguig

Hybrid

PHP 480,000 - 720,000

Full time

14 days+

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Job summary

East West Banking Corporation is seeking an Onboarding and Integration Support Officer L1 to manage client onboarding and API integration initiatives in a hybrid setup in Taguig or Makati. You will coordinate with Product, IT, Risk, and Compliance teams to ensure timely go-lives and strong client communications.

The role targets 1–3 years of experience in onboarding/implementation within financial services, with a focus on API testing and smooth deployment.

Qualifications

Bachelor's degree in Business, IT, or related field.
1–3 years in onboarding, implementation, operations, or integration support.
Experience coordinating with cross-functional teams across Business, IT, Operations, Risk, and Governance.
Strong documentation, incident management, and escalation skills.
Ability to translate technical concepts into business language.

Responsibilities

Manage end-to-end client onboarding and API integration activities, from initiation through go-live.
Serve as primary point of contact for clients, providing onboarding support and issue resolution.
Coordinate with cross-functional teams including Product, Platform, IT, Risk, and Compliance.
Monitor milestones, testing, and readiness checkpoints for production activation.
Communicate onboarding advisories, maintenance schedules, testing windows, and updates to clients/stakeholders.
Maintain onboarding documentation and trackers, ensure governance compliance, and drive process improvements.