L1 Onboarding and Integration Support Officer

East West Banking Corporatio; Taguig; Hybrid; PHP 350,000 - 520,000; Full time

Benefits offered by this job

Career development

Hybrid work arrangement

Competitive benefits

Job summary

East West Banking Corporation seeks an Onboarding and Integration Support Officer L1 to manage client onboarding and API portal integration. Hybrid work in Taguig or Makati, coordinating with Product, IT, Risk, and Governance to ensure successful go-live.

The role builds strong client relationships, translates technical concepts for business teams, and supports continuous process improvements in a dynamic banking environment.

Qualifications

• Bachelor's degree in Business or IT or related field.
• Experience in onboarding, implementation, operations, customer support, or integration support (1–3 years).
• Knowledge of APIs and system integrations is a plus.

Responsibilities

• Manage end-to-end client onboarding and API integration activities, from initiation to go-live.
• Serve as primary contact for clients, guiding onboarding and resolving integration concerns.
• Coordinate with Product, Platform, IT, Risk, and Governance for smooth onboarding.
• Monitor milestones, testing, and readiness to support production activation.
• Communicate onboarding advisories, maintenance schedules, and implementation updates.
• Maintain onboarding documentation and ensure governance compliance.

Skills

Onboarding processes

API testing

Client communication

Documentation

Education

Bachelor's degree in Business, Information Technology, or related field

Tools

Cross-functional coordination

Job description

About the Job

Location: Taguig/ Makati

Corporate Title: Assistant Manager to Senior Manager

Work Arrangement: Hybrid

Our Business Development and Transaction Banking team is looking for experienced professionals to join us in Taguig or Makati with the role of Onboarding and Integration Support Officer L1.

In this role, you will coordinate client onboarding and technical integration activities for API Portal clients, ensuring seamless implementation and alignment with business requirements. You will work closely with the Head of Business Development Technology and Implementation to support the successful execution of API integration initiatives.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Manage end-to-end client onboarding and API integration activities, ensuring readiness from initiation through go-live.
• Serve as the primary point of contact for clients, providing onboarding support, guidance, and timely resolution of integration-related concerns.
• Coordinate with cross-functional teams including Product, Platform, IT, Risk, and Compliance to ensure smooth onboarding execution.
• Monitor integration milestones, testing activities, and readiness checkpoints to support successful production activation.
• Communicate onboarding advisories, maintenance schedules, testing windows, and implementation updates to clients and stakeholders.
• Maintain onboarding documentation and trackers, ensure compliance with governance requirements, and support continuous process improvements.

What we're looking for

• Bachelor's degree in Business, Information Technology, or any related field.
• At least 1 to 3 years of experience in onboarding, implementation, operations, customer support, or integration support, preferably within banking, financial services, or digital platforms, with ideal experience supporting API testing and integration activities, addressing client inquiries, and guiding clients on implementation best practices.
• Experience coordinating with cross-functional teams across Business, IT, Operations, Risk, and Governance functions.
• Strong knowledge of onboarding processes, documentation requirements, incident management, and escalation procedures.
• Excellent client communication skills, with the ability to translate technical concepts into clear, business-friendly language.
• Proven ability to manage timelines, dependencies, multiple stakeholders, and competing priorities.
• Basic to intermediate understanding of APIs and system integrations, with strong documentation, coordination, and reporting skills.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by themDefined career progression paths to guide you in your professional growth