Hybrid Onboarding & API Integration Specialist

East West Banking Corporation; Taguig; Hybrid; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Career development

Competitive salary

Performance incentives

Mentorship

Career progression

Job summary

East West Banking Corporation (EastWest) invites experienced professionals to join our Business Development and Transaction Banking team as Onboarding and Integration Support Officer L1, located in Taguig or Makati with a hybrid work arrangement.

The role coordinates client onboarding and API portal integration activities, serving as the main contact for onboarding guidance, and collaborating with Product, Platform, IT, Risk, and Compliance to ensure smooth execution.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field.
• At least 1 to 3 years of experience in onboarding, implementation, operations, customer support, or integration support, preferably in banking, financial services, or digital platforms, with API testing and integration experience.
• Experience coordinating with cross-functional teams across Business, IT, Operations, Risk, and Governance functions.
• Strong knowledge of onboarding processes, documentation requirements, incident management, and escalation procedures.
• Excellent client communication skills, with the ability to translate technical concepts into business-friendly language.
• Proven ability to manage timelines, dependencies, multiple stakeholders, and competing priorities.
• Basic to intermediate understanding of APIs and system integrations, with strong documentation, coordination, and reporting skills.

Responsibilities

• Manage end-to-end client onboarding and API integration activities, ensuring readiness from initiation through go-live.
• Serve as the primary point of contact for clients, providing onboarding support, guidance, and timely resolution of integration-related concerns.
• Coordinate with cross-functional teams including Product, Platform, IT, Risk, and Compliance to ensure smooth onboarding execution.
• Monitor onboarding milestones, testing activities, and readiness checkpoints to support successful production activation.
• Communicate onboarding advisories, maintenance schedules, testing windows, and implementation updates to clients and stakeholders.
• Maintain onboarding documentation and trackers, ensure compliance with governance requirements, and support continuous process improvements.

Skills

Onboarding coordination

API integration knowledge

Client communication

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Business, IT, or related field

Tools

API testing tools

Documentation tools

Job description

East West Banking Corporation (EastWest) invites experienced professionals to join our Business Development and Transaction Banking team as Onboarding and Integration Support Officer L1, located in Taguig or Makati with a hybrid work arrangement.

The role coordinates client onboarding and API portal integration activities, serving as the main contact for onboarding guidance, and collaborating with Product, Platform, IT, Risk, and Compliance to ensure smooth execution.