Onboarding & Training Lead, Night Shift (B2B/SaaS)

TASQ Staffing Solutions; Taguig; On-site; PHP 446,400 - 669,600; Full time

Job summary

TASQ Staffing Solutions is hiring for an onsite role in Taguig focused on onboarding and training new hires. The position requires a Bachelor's degree and excellent English communication skills, alongside a minimum of 5 years of experience in a contact center, with at least 3 years in training. Responsibilities include designing training programs, assessing training effectiveness, and collaborating with various departments to align training with business goals. This position operates on a work schedule of 11PM to 8AM.

Qualifications

• Minimum 5 years experience in contact center (B2B/SaaS).
• At least 3 years tenure in Training.
• 3+ years experience in training, onboarding, learning&development, or related roles.

Responsibilities

• Lead end-to-end onboarding for new hires.
• Design and enhance training programs.
• Monitor onboarding and training effectiveness.
• Standardize onboarding and training materials.
• Collaborate with HR, Sales, and Operations.

Skills

Excellent English communication

Strong analytical skills

Education

Bachelor's Degree

Job description

TASQ Staffing Solutions is hiring for an onsite role in Taguig focused on onboarding and training new hires. The position requires a Bachelor's degree and excellent English communication skills, alongside a minimum of 5 years of experience in a contact center, with at least 3 years in training. Responsibilities include designing training programs, assessing training effectiveness, and collaborating with various departments to align training with business goals. This position operates on a work schedule of 11PM to 8AM.