On-site Training Specialist (Cebu)

Gratitude Philippines; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

A leading training organization in Cebu City is seeking an experienced training specialist to deliver on-site training programs. The ideal candidate will have 3-5 years of experience in training or coaching, a diploma, and the ability to enhance agent performance through effective coaching and feedback. Responsibilities include assigning pre-study work, monitoring training effectiveness, and supporting team members in process knowledge. This full-time role is essential for fostering a productive training environment.

Qualifications

• 3-5 years of relevant experience in training or coaching roles.
• Ability to train new and existing team members on SOPs and processes.
• Strong analytical skills to monitor training effectiveness.

Responsibilities

• Assign appropriate pre-study work as defined by client.
• Complete required tracking and reporting tasks consistently.
• Deliver training assessments to trainees.
• Monitor calls on Soft Skills, Process & Compliance Parameters.

Education

Diploma

Job description

A leading training organization in Cebu City is seeking an experienced training specialist to deliver on-site training programs. The ideal candidate will have 3-5 years of experience in training or coaching, a diploma, and the ability to enhance agent performance through effective coaching and feedback. Responsibilities include assigning pre-study work, monitoring training effectiveness, and supporting team members in process knowledge. This full-time role is essential for fostering a productive training environment.