On-Site Technical Support Rep — Cubao, QC (Night Diff)

TASQ Staffing Solutions; Philippines; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Staffing Solutions is hiring a Technical Support Representative for an on-site role in Cubao, Quezon City. You will handle customer inquiries via phone, email, and chat, provide product information, and aim for first-contact resolution while maintaining accurate records.

The ideal candidate is a high school graduate with at least 9 months of BPO experience, solid basic troubleshooting skills, and strong English communication. Night shifts and competitive incentives are offered.

Qualifications

• At least High School Graduate (Old Curriculum)
• Must have at least 9 months of BPO experience
• Must have basic troubleshooting skills
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Cubao, Quezon City
• Amenable to work on shifting schedule
• Can start ASAP

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Education

High School Graduate (Old Curriculum)

Job description

Tasq Staffing Solutions is hiring a Technical Support Representative for an on-site role in Cubao, Quezon City. You will handle customer inquiries via phone, email, and chat, provide product information, and aim for first-contact resolution while maintaining accurate records.

The ideal candidate is a high school graduate with at least 9 months of BPO experience, solid basic troubleshooting skills, and strong English communication. Night shifts and competitive incentives are offered.