On-Site Process Improvement Analyst

Hammerjack Pty Ltd; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Ideal Vision Center is seeking a full-time Business Process Analyst in Metro Manila to improve clinical, administrative, and retail workflows. You will map processes, collect data, interview stakeholders and document requirements for process changes.

You will design and implement optimized processes, prepare reports, and support change management activities such as training and communication. The role emphasizes cross-functional collaboration to monitor performance, track impact of improvements,

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• Strong foundation in BPM and business analysis with data-driven approach.
• Experience mapping and improving clinical, administrative, or retail workflows.

Responsibilities

• Map current processes across clinical, administrative, and retail operations.
• Gather and analyze data; perform stakeholder interviews and document requirements.
• Design and implement optimized processes; prepare reports and presentations.
• Support change management activities including training and communications.
• Collaborate with cross-functional teams to monitor performance metrics and track improvements.
• Recommend ongoing enhancements to improve operational efficiency and patient experience.

Skills

Business process improvement

Business analysis

Data analysis

Process mapping

Stakeholder facilitation

Communication

Excel

Education

Bachelor's degree in Business/Management/Industrial Engineering/Information Systems or related field

Tools

Process mapping software

Reporting tools

Job description

Ideal Vision Center is seeking a full-time Business Process Analyst in Metro Manila to improve clinical, administrative, and retail workflows. You will map processes, collect data, interview stakeholders and document requirements for process changes.

You will design and implement optimized processes, prepare reports, and support change management activities such as training and communication. The role emphasizes cross-functional collaboration to monitor performance, track impact of improvements,