Quality & Process Improvement Specialist (Hybrid)

Viventis Search Asia; Makati; Hybrid; PHP 893,000 - 1,228,000; Full time

Job summary

Viventis Search Asia in Makati is seeking a seasoned Business Operations/Project Management professional for a 6-month contract. The role focuses on improving processes, analyzing data, and driving quality improvements across programs, with an emphasis on cost studies and SOP development.

Responsibilities include conducting needs analyses, preparing reports, resolving customer inquiries, and supporting continuous improvement initiatives.

Qualifications

• University degree in a related field or equivalent experience.
• 3-4 years in business operations, process improvement, or program/project management in a quality-related function.
• Experience investigating and resolving customer complaints.
• Strong analytical and organizational skills; ability to collect and interpret data and draw actionable conclusions.
• Strong presentation skills.
• Familiarity with quality concepts and SOP documentation, ISO 9001/17025/17065, Lean Sigma, Baldrige or Shingo.

Responsibilities

• Perform needs analyses to identify areas for study and improvement or opportunities for new programs; estimate costs, time, and resources.
• Collect data from multiple sources and produce periodic reports; evaluate data and draw actionable conclusions.
• Prepare and present reports or program proposals with recommendations.
• Resolve customer inquiries, questions, and complaints; assist in training internal users.
• Create change requests to SOPs and work instructions when changes are needed or to improve clarity.
• Identify opportunities for performance improvement and metrics action if needed.
• Participate in continuous improvement activities to improve quality or operations.
• Read and follow the code of conduct and follow security practices; perform other duties as directed.

Skills

Analytical thinking

Organizational skills

Presentation skills

Customer complaint resolution

Data analysis

Education

University degree or related field

Tools

Power BI

Job description

Viventis Search Asia in Makati is seeking a seasoned Business Operations/Project Management professional for a 6-month contract. The role focuses on improving processes, analyzing data, and driving quality improvements across programs, with an emphasis on cost studies and SOP development.

Responsibilities include conducting needs analyses, preparing reports, resolving customer inquiries, and supporting continuous improvement initiatives.