On-Site IT Support Engineer - Cloud & MSP

LeadIT Cloud & Managed IT Services; Caraga; On-site; PHP 279,000 - 469,000; Full time

Job summary

LeadIT Cloud & Managed IT Services in Caraga, Philippines is seeking an Information Technology Support Engineer to provide day-to-day technical and help desk support for internal users and clients, including incident handling and service requests.

You will troubleshoot hardware, software, and network issues, perform system administration tasks, document solutions, and collaborate with senior engineers and vendors to maintain stable, secure IT environments and drive process improvements.

Qualifications

• Experience in IT help desk and ticketing systems.
• Strong technical and customer service communication.
• Experience with cloud services is beneficial.
• Knowledge of Windows and Linux environments.

Responsibilities

• Provide day-to-day technical and help desk support to internal users and clients.
• Respond to incidents, service requests, and inquiries in a timely manner.
• Troubleshoot hardware, software, and network issues.
• Document solutions and update knowledge bases; coordinate with senior engineers.

Skills

Ticket management

User assistance

Troubleshooting

System administration

Cloud services

Education

CompTIA A+

Network+

Microsoft Certification

Tools

Microsoft 365

Windows

Linux

TCP/IP

DNS

Firewalls

Job description

LeadIT Cloud & Managed IT Services in Caraga, Philippines is seeking an Information Technology Support Engineer to provide day-to-day technical and help desk support for internal users and clients, including incident handling and service requests.

You will troubleshoot hardware, software, and network issues, perform system administration tasks, document solutions, and collaborate with senior engineers and vendors to maintain stable, secure IT environments and drive process improvements.